FAQ
Questions buyers ask
Short answers on how aBit Trading works: minimums, samples, lead times, terms and documentation. Don't see yours? Just ask.
Ordering
Is there a minimum order quantity?
There is no single site-wide MOQ. Minimums are set per supplier and per product, so what applies to your order depends on the items you choose and the suppliers behind them. We confirm the applicable minimums for your specific assortment as part of the quote.
This is where mixed-SKU consolidation helps. By combining a varied order into one shipment, smaller per-line quantities that would not ship economically on their own can travel together, so you are not forced to take a full load of any single product just to make the numbers work. The practical reach of that depends on your mix and is confirmed case by case rather than promised in advance.
Can I get samples before ordering?
aBit Trading does not offer a sample service. We are an export and sourcing partner, not a manufacturer, so the goods are not ours to sample: they come from the Thai suppliers and factories behind each line.
What most buyers do instead is start with a smaller first order. Because minimums are set per supplier and mixed lines can be consolidated into one shipment, a modest trial assortment is usually workable, and it tells you more than a sample would: how the goods arrive, how the paperwork clears and how the process feels end to end. Tell us which products you want to evaluate and we will scope a first order around them.
How long does an order take?
Total lead time depends on the order rather than on a fixed schedule. The assortment you choose, supplier availability, the consolidation step and your destination all shape how long an order takes, so we confirm the timing per order once the assortment is set rather than quoting a blanket figure.
What stays consistent is the process the goods move through. Items are inspected against your spec sheet before consolidation, so issues are caught before the order is brought together for shipment, and orders ship through Laem Chabang. Once your assortment is agreed we map out the realistic timing for your specific shipment and confirm it with you.
Can you source products that are not on the website?
Yes. The catalogue shows the categories and brands that move regularly, but sourcing works from your list, not ours. Send product names or photos, the way most of our buyers do, and we check availability and pricing with our Bangkok suppliers. That extends beyond groceries: buyers have ordered housewares, small appliances and even shop fittings alongside their food lines.
The honest limit is that we source what is distributed in Thailand. Brands manufactured only elsewhere, such as some Korean or Chinese lines, usually cannot be quoted competitively from Bangkok because they arrive here with import duty already on them. When that is the case we say so instead of sending a quote that wastes your time.
How fresh will the goods be?
Fresher than warehouse stock, because there is no warehouse stock. aBit Trading buys from suppliers only after you confirm your order, so goods come from current production lots. Factories dispatch against standard minimum remaining shelf life: products with a 6-month total shelf life ship with at least 5 months remaining, 12-month products with at least 10, and 24-month products with at least 18. Manufacture and expiry dates are listed per item and can be shared before loading on request.
One exception worth knowing in advance: a few brands, carbonated soft drinks being the common case, allocate stock lot by lot and do not accept returns, so remaining shelf life cannot be guaranteed for those lines. We flag them on your quotation before you commit, not after.
Can I change or cancel an order after confirming?
Before you confirm, change anything. Most buyers revise their list several times while the quotation is being sized to the container, adding and removing items until the space and weight work out. That back and forth is normal and expected.
Once you confirm and pay, we place your order with suppliers the same way, so confirmed items generally cannot be cancelled or reduced. Adding items is usually still possible until the customs documents are prepared. If a supplier runs out of something after confirmation, we tell you straight away and offer a substitute or a credit against the invoice, and anything short-shipped is documented and carried to your next order.
Commercial
What payment terms and Incoterms do you offer?
Payment terms are quoted per order rather than published as a blanket policy. What is workable depends on the order, so we set out the terms for your specific shipment as part of the quote; we do not list customer-specific terms here.
On delivery, aBit Trading ships under the buyer’s preferred Incoterm (for example EXW, FOB, CIF or DAP), agreed before commitment. That keeps the choice yours: if you have your own forwarder you may prefer EXW or FOB, while CIF or DAP can be discussed if you would rather we carry the shipment further. We confirm the Incoterm that suits your order before anything is committed.
How does payment work?
Orders are prepaid. Because aBit Trading buys from suppliers only after you confirm, purchasing and loading follow payment rather than the other way around. The sequence is simple: you confirm the quotation, we issue a proforma invoice, you transfer by bank, and purchasing starts as soon as the funds arrive. Many buyers need the proforma invoice first for their import licence or their bank’s foreign-exchange approval, so we issue it before any money moves.
Payment goes to the company account in the registered legal name, ABIT TRADING CO., LTD., never to a personal account, and you can verify the company before paying anything. International transfers commonly take a few working days to land, so build that into your timing. Destination-side charges such as inland transport, clearing, duties and taxes are invoiced separately from the goods.
What does the quotation include?
The quotation lists each item’s rate per carton together with its weight and volume, so you can see what the goods cost and how the container is filling as your list changes. Sea freight and insurance for the main leg appear as their own lines rather than being hidden inside item prices, and buyers get the quotation as an editable spreadsheet so they can adjust quantities and see the effect themselves.
What it does not include: destination-side costs such as inland transport from the arrival port, customs clearing, duties and taxes. Those depend on your country and are settled separately, often at actuals once the shipment lands. Ask and we will walk you through the full landed-cost picture for your route before you commit.
Documentation
What export documentation do you handle?
aBit Trading coordinates the available, authorised export and product documents that go with your shipment, and confirms destination-specific requirements case by case. Because the rules vary by product and by country, we treat each order on its own terms rather than assuming a single checklist fits every route.
Where the factory holds product certificates (such as GMP, HACCP, ISO 22000 or Halal), these can be passed through on request. aBit Trading does not self-certify: we provide the manufacturer’s certificates where they exist, rather than issuing our own.
This is an overview of how we coordinate documentation, not legal or regulatory advice. The authoritative requirements for any shipment are confirmed for your specific products and destination as part of the quote.
Services
What exactly does aBit Trading do, and what is handled by suppliers or logistics partners?
aBit Trading acts as your export and sourcing partner, coordinating an order end to end. What aBit Trading performs directly includes sourcing and supply, mixed-SKU consolidation in its own Bangkok warehouse, quality control against your spec sheet, documentation coordination, freight and forwarding arrangements, and delivery under the agreed Incoterm via Laem Chabang.
What aBit Trading does not do itself is manufacture the goods or carry them across the ocean. The products and their factory certificates come from the suppliers and factories; the physical shipping legs are operated by logistics and freight partners. aBit Trading’s role is to bring those pieces together, to source, consolidate, check, document and route the order, so you deal with one partner rather than coordinating each supplier and carrier yourself.
Shipping
How much fits in a 20 ft or 40 ft container?
The working numbers we plan against: a 20 ft container takes roughly 28 CBM, a 40 ft high-cube roughly 68 to 69 CBM, and both are limited to around 25 tonnes of cargo before overweight penalties apply. Weight usually runs out first with drinks and sauces, while volume runs out first with snacks and paper, which is why a mixed order fills a container better than any single product can.
During quoting we track volume and weight line by line and tell you when the container is full or how much space remains, so you can top up rather than ship air. Repacking suitable lines into larger cartons squeezes more into the same space; where we repack, the packing list shows the revised carton counts so your documents match what arrives.
What updates will I get while my order ships?
A fixed set of milestones, shared as they happen: quotation and proforma invoice, payment confirmation, purchasing, loading day with photos of your cargo going into the container, the vessel booking, the bill of lading after sailing, and arrival estimates as the shipping line publishes them.
Two things worth knowing so the updates make sense. First, the loading date and the sailing date are different; once the container is delivered to the port, the departure is in the shipping line’s hands. Second, published arrival times are estimates and can move with port congestion, weather and vessel schedules. When a schedule slips we pass on what the line tells us as we receive it, and delays at sea are outside anyone’s control once the container has shipped.
Tell us what you need. We'll send a quotation.
Share your product list and destination, and we reply in English with a tailored quotation. Not ready to spec it out? Chat with us and we'll help you scope it.